Proven Process Improvement Approach

Healthcare Solutions that Make Sense

NXThinking understands the healthcare industry and the processes that that make up every day activity. We also understand that those processes bring a multitude of challenges and sorting through it all can become paralyzing. Our approach is to bring affordable solutions and results to you in less than 90 days.


We also understand the value of every person’s time. Our approach requires a low time commitment from all participants.


We get in and out and empower your team so we can leave and let your business success increase through internal activity.

 

 

What Needs to Be Solved?

Research has uncovered there are two core challenge areas that ambulatory center, medical facility and hospital administrators have to attack.

 

Cost Reduction Problems

  • Coding/billing challenges
  • Process improvement
  • Revenue/profit leaks
  • Supply chain optimization
  • Throughput productivity
  • Staff utilization
  • Cost analysis/ROI process
  • Implementation improvement
  • Staff/culture change
  • Team building
  • Staff adoption of cost reduction/process improvement
  • Performance measurement

 

 

Revenue Generation Problems

  • Medicare/Medicaid under pay
  • Uninsured patients
  • Strategic positioning
  • Brand assessment/positioning
  • Customer experience
  • Product/service line strategies
  • Marketing/advertising
  • Web 2.0/social media marketing

 

 

rapid improvement process chart

 

 

 

We know that change today has a new meaning. Change is fast. Change requires low commitment from an already stressed staff. Change has to be something easily maintained. Change has to be affordable.

 

Our Rapid Improvement Process addresses the cycle needed to accomplish the needs for
change to be effective.

 

 

rapid improvement process chart

 

 

 

The first step to solving the challenges medical administrators face is to understand the core of the issues. NXThinking approach this through a Problem, Cause, Diagnosis Process.

  • Discover what's causing your problems
  • Learn where you need to focus improvements
  • Learn how it can be done within your budget and timeframe

 

To uncover these items we take a few key steps including:

1. Meet with senior leadership to document strategic priorities and critical problems/challenges.
2. Conduct staff interviews at all levels
3. Review current processes and systems
4. Write summary of findings and recommendations.

 

 

rapid improvement process chart

 

 

 

 

Part of the process is engaging the entire staff at all levels. Why?

  • They know the problems
  • They know the answers
  • If they participate, they take ownership and drive change
  • When they own it, they make it work
  • Change cannot be imposed, it must come from within

 

Once engaged, we move onto the integration stage where we listen to all of the ideas, analyze their impact both acute and enterprise-wide and then identify optimal solutions your organization can own.