Change in the hospital environment involves agreement that change is needed from top level down. Each area needs to be engaged for the change to be sustainable. NXThinking creates sustainable change through the following steps:
Process Utilization and Delivery
NXThinking works with you to create a team of employees from different areas of your organization and any extended contacts that are impacted by the change. This team leads the charge for change in their individual areas of responsibility. Why engage so many participants?
They know the problems
They know the answers
If they participate, they take ownership and drive change
When they own it, they make it work
Change cannot be imposed, it must come from within
They are educated on how the new processes will work and how they will be delivered. Each stage is clearly outlined so that it becomes an easy transition from the old way of doing things to the new and more productive way of undertaking daily activities.
Administrative and Department Training
As part of the changes occurring in healthcare and the drastically increasing use of ambulatory care facilities by the public, specialized training and practices need to be employed for personnel. The nursing component alone has evolved into a specialty whose practice setting emphasized health promotion and disease prevention an nursing care with extensive patient and family involvement. Each member of the staff from the physicians and nurses to the administrative support must be engaged for change to take place.
Because change takes full staff involvement and training, NXThinking provides training resources to you with clear and easy to implement programs to address the improvement enhancements needed throughout the organization.
Supply Chain Optimization Program
With supply costs constituting 30%-40% (Healthcare Financial Management, Feb, 2009) of budgets, it is essential to learn about and change the gaps that contribute to wasteful spending in the various supply chains. Based on the results and findings derived from the assessment process, NXThinking will work with the assembled team to create a workable program to improve the supply chain process within each area.
Step by step, NXThinking will outline materials and space management tools to enhance operations, reduce inventory and reduce spending needs in each area.
Team Building Implements
Today, more than ever patients want extended communication outside of the facility walls. Marketing activities are creating a direct link between hospitals and the public’s perception about what type of care they will receive at that facility. Results from the marketing research and public perception review will support the marketing plan and program created. Each stage of the plan will be accompanied by a timeline and needs analysis for internal support of the program.
Marketing Improvements
Today, more than ever patients want extended communication outside of the facility walls. Marketing activities are creating a direct link between hospitals and the public’s perception about what type of care they will receive at that facility. Results from the marketing research and public perception review will support the marketing plan and program created. Each stage of the plan will be accompanied by a timeline and needs analysis for internal support of the program.